Refund policy

This policy applies to all marine, auto, and aircraft detailing services provided by MAD Marine & Auto Services.

Card on file
A valid card on file is required before service dispatch during the fall season, including winterization and shrink wrap. We may also require a card on file to hold other appointments. We do not collect up-front deposits; your card is charged after your service is completed.

Cancellations and rescheduling
If you need to cancel or reschedule, please contact us as early as possible at 833-623-7627 or detailing@madsoaps.com so we can offer your slot to another customer. Late cancellations, no-shows, or appointments we cannot perform because the boat, vehicle, or aircraft is not accessible at the scheduled time may be charged to the card on file.

Rescheduling by MAD Marine & Auto Services
If we need to reschedule because of weather, safety, or equipment issues, we will contact you to rebook at no charge.

Services rendered
Because our services are performed on your property, completed services are not refundable. If a service is cancelled after work has begun, you will be charged for the work completed and materials used. If you are not satisfied with completed work, contact us promptly with details and photos. We will inspect the work and, where it does not meet our standard, correct it at no additional charge.